TL;DR: Why use this
✅ This product supports multi-factor authentication (Glossary: MFA). Start using MFA, with our ⚡️ Basic quickstart to Authy on mobile, to properly prevent unauthorized access to the files stored using your Backblaze account.
✅ This product supports end-to-end encryption. However, we were unable to find publicly available audits. Competing backup products (such as iDrive) are designed to also give this benefit, but cloud sync products are not.
✅ This product's pricing is very competitive, compared to reasonable alternatives. Competing products (such as iDrive) are similarly priced.
✅ This product is easier to use, compared to reasonable alternatives. Competing products (such as iDrive) are less intuitive to use.
⚠️ This product's clients (Glossary: client) are not open source. This practice is common to most competing products (such as iDrive). At the cost of a steeper learning curve, this risk can be avoided using another backup tool.
⚠️ This product does not provide zero-knowledge security. This risk is common to most competing products (such as iDrive). At the cost of a steeper learning curve, this risk can be avoided using another backup tool.
How to get support
- Use the search feature to find possible resources for the issue you're experiencing: https://www.backblaze.com/help.html
- Can't find a fix? Send a message to their support team via the chat link at the bottom of their help page: https://www.backblaze.com/help.html
- We prefer opening a ticket, because then we can communicate via email and have a record. Backblaze's email support is responsive: https://help.backblaze.com/hc/en-us/requests/new