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TL;DR: Why we use this product
✅ This product is resistant to phishing attempts made on you: Google Workspace does this by supporting multi-factor authentication (Glossary: MFA) on all its apps, using TOTP (Glossary: TOTP). (Source: 1)
✅ Supports email domain protection mechanisms recommended by the Canadian Centre for Cyber Security. (Source: 2)
Make sure to set up MFA, here's a guide!
Extra ways we get value from this product
- For those of us who are familiar with Google's consumer offering of Gmail, Google Workspace offers the same interface as the mailbox for your business email addresses.
How to get support
To resolve issues using Google Workspace, follow these steps.
- Search the internet: The popularity of Google Workspace means that an answer to your question is likely already published. Type keywords related to your question into a search engine.
- If the internet doesn't turn up useful results, try first-party documentation: https://workspace.google.com/support/
- Finally, if you find it necessary to call in, find the phone number for your country: https://support.google.com/a/table/3247295. Remember that phone calls are insecure. Avoid discussing anything but the issue you need solving, and avoid sharing credentials. There's also a live chat option within your Google Workspace Admin tools: https://workspace.google.com/products/admin/.